Plans That Fit Any Size Business
Support Hours
Got a bug that needs to be fixed? Looking to enhance your website or need additional services by the hour? We have you covered!
Learn More- Weekly Updates
- 24/7 Security Monitoring
- Secure Offsite Backups
- Uptime Monitoring
- Performance Check
- Account Manager
- Project Workspace
- Version Control
- Staging Updates
- Client Review Cycle
- Production Updates
- Weekly Service Reports
- Live Chat Support
- Email Support
- Support Hours Discount
- Optional Add-Ons
- eCommerce Support
- Multisite Support
- Real-time Backups
- SLA
Standard Support
Pricing PlanPersonal and blogging websites
Security and backups
Weekly updates on production
Enterprise Support
Pricing PlanUpdates on staging and production
Version control with Git workflows
10% discount on support hours
Weekly Updates
Updates are imperative to the health of your WordPress website. The open-source platform, plugins, and themes regularly release updated versions...
Learn More24/7 Security Monitoring
It’s unfortunate, but viruses, malware, and hackers work 24 hours around the clock. You don’t. Our security monitoring does. Don’t...
Learn MoreSecure Offsite Backups
With a secure offsite backup, your website data is stored separately from your website core. This disaster recovery process is...
Learn MoreUptime Monitoring
You’re busy running a business. Let us monitor your website uptime. If your website goes down, Maintainn will receive a...
Learn MorePerformance Check
What’s happening with your website and why? Get all those answers with Maintainn’s Performance Check. Learn the ins and outs...
Learn MoreAccount Manager
Swipe right! Your website is matched up with a dedicated Maintainn Account Manager who takes the time to get to...
Learn MoreProject Workspace
For our Enterprise Support clients, we use Basecamp for collaborating on the weekly updates performed on your website along with...
Learn MoreVersion Control
We track and record changes made to your files using Gitflow branching that allows us to maintain the workflow of...
Learn MoreStaging Updates
A botched update can ruin a live production website. Don’t risk it. With WordPress core, theme and plugin updates performed...
Learn MoreClient Review Cycle
Teamwork makes the dream work. After updates are performed on a staging environment each week, Enterprise Support clients receive time...
Learn MoreProduction Updates
An updated website is a secured one. WordPress core, theme and plugin updates are performed on your live production website....
Learn MoreWeekly Service Reports
Stay informed of your website’s updates with professionally prepared weekly reports from Maintainn, delivered right to your email inbox. Remain...
Learn MoreLive Chat Support
Live chat is growing in popularity. For interested folks who prefer or require the instant communication of the telephone without...
Learn MoreEmail Support
Maintainn offers multiple ways for you to request support, and one of them is by email. Did you know that...
Learn MoreSupport Hours Discount
Need additional development or technical support? We have you covered. When you don’t have a website team of your own...
Learn MoreeCommerce Support
No matter what you are selling on your eCommerce website, we can provide Professional Support and Enterprise Support clients with...
Learn MoreMultisite Support
No one knows WordPress multisite better than we do! Maintainn provides dependable and knowledgeable support for Enterprise Support clients with...
Learn MoreReal-time Backups
For businesses that require backups created more frequently than every 12 or 6 hours, Maintainn offers real-time backups for Enterprise...
Learn MoreService Level Agreement (SLA)
Every website is unique. If your needs are specialized and go beyond the services provided within our Enterprise Support plan,...
Learn MoreSupport Hours Program
If you need something on your site fixed or enhanced, we can help! Learn more about the additional support services we can provide through our Support Hours program.
Frequently Asked Questions
Explore frequently asked questions about services at Maintainn.
Do you offer 24/7 technical support?
At this time, we do not. Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday.
What do you need in order to set up support on my site?
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintainn.
I have a staging site and a production site. Can you support both?
Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.
Our Enterprise Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.
Does Maintainn support WordPress Multisite?
We support WordPress Multisite and WordPress Multi-network. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network.
What does Maintainn do if my website is hacked?
Maintainn continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.
In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $99.
What are the best ways to contact you for support?
We provide several ways for you to contact us. You can always send an email at any time to [email protected] From within your WordPress website, you will see our Maintainn DashBoard Widget installed on your dashboard. Click on the Submit Ticket button for assistance.
Have Additional Questions?
Feel free to reach out to the team at Maintainn through our Contact form.
