Maintainn Support Plans

Support plans that fit any business style.

Yearly
Monthly

Weekly Updates Weekly Updates Updates are imperative to the health of your WordPress website. The open-source platform, plugins, and themes regularly release updated versions of their software for various reasons, such as security patches, bug fixes, or simply to stay up-to-date with current technology trends. Website owners who do not keep their WordPress sites updated are prone to be vulnerable to viruses, malware, and website hacks.

 At Maintainn, our team is dedicated to the health and success of your WordPress website by completing updates on a weekly basis. You can sit back, relax, and focus on your business while we devote our time to maintaining your WordPress, plugin, and theme updates.
24/7 Security Monitoring 24/7 Security Monitoring It’s unfortunate, but viruses, malware, and hackers work 24 hours around the clock. You don’t. Our security monitoring does. Don’t wake up to a website that has been hacked or is infected with malware. Allow us to monitor it 24 hours a day, seven days per week. If anything out of the ordinary does happen, Maintainn is alerted and will notify you quickly.
Secure Offsite Backups Secure Offsite Backups With a secure offsite backup, your website data is stored separately from your website core. This disaster recovery process is part of our regular maintenance service, giving you the confidence you need to know that should something unusual occur on your website, it can be recovered and restored easily, as if nothing ever happened. Backup Schedules
  • Standard Support: Once per day
  • Professional Support: Once every 12 hours
  • Enterprise Support: Once every 6 hours
Uptime Monitoring Uptime Monitoring You’re busy running a business. Let us monitor your website uptime. If your website goes down, Maintainn will receive a notification and keep you informed. Is there a pattern for frequent downtime? We can make recommendations to eliminate that.
Performance Check Performance Check What’s happening with your website and why? Get all those answers with Maintainn’s Performance Check. Learn the ins and outs of your website’s performance, including a breakdown of factors affecting your website and recommendations for improvement. With regular Performance Checks, you can analyze the performance of your website over time, learning what works, what doesn’t, and informing your decision of what to do next.
Account Manager Account Manager Swipe right! Your website is matched up with a dedicated Maintainn Account Manager who takes the time to get to know your account and support needs. Got questions about your account or feedback about our service? Your Account Manager will know all the answers and welcomes your feedback.
Project Workspace Project Workspace Our Enterprise Support clients get invited to our collaboration environment for weekly progress reporting and any other development or technical support needs you might have. Let the collaboration begin!
Version Control Version Control We track and record changes made to your files using Gitflow branching that allows us to maintain the workflow of your website, keeping everything in order. With Version Control, Maintainn can deploy changes, exclude others and even revert selected files back to a previous state if necessary. Your team and ours can continue to work on your website simultaneously sans collision and ensuring smooth collaboration.
Staging Updates Staging Updates A botched update can ruin a live production website. Don’t risk it. With WordPress core, theme and plugin updates performed first on a separate staging environment, Enterprise Support clients can rest assured that any update issues will not affect their live website. Check out our Support Hours Program for how we can help with resolving any update issues that might occur.
Client Review Cycle Client Review Cycle Teamwork makes the dream work. After updates are performed on a staging environment each week, Enterprise Support clients receive time to review the updates with their team. By allowing for a 4-5 day client review cycle, everyone involved in the process can come together to communicate if there are any issues that need to be addressed through our Support Hours Program or if approval can be given to push the updates to the live production website.
Production Updates Production Updates An updated website is a secured one. WordPress core, theme and plugin updates are performed on your live production website.
Weekly Service Reports Weekly Service Reports Stay informed of your website’s updates with professionally prepared weekly reports from Maintainn, delivered right to your email inbox. Remain aware of every action taken to secure and maintain your WordPress website.
Live Chat Support Live Chat Support For clients who prefer the instant communication of the telephone without having to speak on it, we monitor our live chat support Mondays through Fridays from 9 a.m. to 8 p.m. Eastern Time. Find the live chat box in the lower right hand corner of your screen, asking, “How can we help you?” Give us your answer, and one of our team members will respond within a few moments.
Email Support Email Support Maintainn offers multiple ways for you to request support, and one of them is by email. Did you know that most consumers prefer email communications over all others? If that sounds like you, take comfort in knowing you can request support and assistance through one of the following methods: Obtain support through our Maintainn Tools Submit a request through our contact page Email us at [email protected]
Support Hours Discount Support Hours Discount Need additional development or technical support? When you don’t have a website team of your own to update content, fix bugs, or add website enhancements, turn to our own team of experts for assistance. As a Professional Support or Enterprise Support plan subscriber, receive a discount on all support hours purchases through our Support Hours Program. It’s just our way of thanking you for trusting us with your website.
STANDARD SUPPORT
$ 49/mo
Save $120 a year
Weekly Updates Weekly Updates Updates are imperative to the health of your WordPress website. The open-source platform, plugins, and themes regularly release updated versions of their software for various reasons, such as security patches, bug fixes, or simply to stay up-to-date with current technology trends. Website owners who do not keep their WordPress sites updated are prone to be vulnerable to viruses, malware, and website hacks.

 At Maintainn, our team is dedicated to the health and success of your WordPress website by completing updates on a weekly basis. You can sit back, relax, and focus on your business while we devote our time to maintaining your WordPress, plugin, and theme updates.
24/7 Security Monitoring 24/7 Security Monitoring It’s unfortunate, but viruses, malware, and hackers work 24 hours around the clock. You don’t. Our security monitoring does. Don’t wake up to a website that has been hacked or is infected with malware. Allow us to monitor it 24 hours a day, seven days per week. If anything out of the ordinary does happen, Maintainn is alerted and will notify you quickly.
Secure Offsite Backups Secure Offsite Backups With a secure offsite backup, your website data is stored separately from your website core. This disaster recovery process is part of our regular maintenance service, giving you the confidence you need to know that should something unusual occur on your website, it can be recovered and restored easily, as if nothing ever happened. Backup Schedules
  • Standard Support: Once per day
  • Professional Support: Once every 12 hours
  • Enterprise Support: Once every 6 hours
Daily
Uptime Monitoring Uptime Monitoring You’re busy running a business. Let us monitor your website uptime. If your website goes down, Maintainn will receive a notification and keep you informed. Is there a pattern for frequent downtime? We can make recommendations to eliminate that.
Performance Check Performance Check What’s happening with your website and why? Get all those answers with Maintainn’s Performance Check. Learn the ins and outs of your website’s performance, including a breakdown of factors affecting your website and recommendations for improvement. With regular Performance Checks, you can analyze the performance of your website over time, learning what works, what doesn’t, and informing your decision of what to do next.
Account Manager Account Manager Swipe right! Your website is matched up with a dedicated Maintainn Account Manager who takes the time to get to know your account and support needs. Got questions about your account or feedback about our service? Your Account Manager will know all the answers and welcomes your feedback.
Project Workspace Project Workspace Our Enterprise Support clients get invited to our collaboration environment for weekly progress reporting and any other development or technical support needs you might have. Let the collaboration begin!
Version Control Version Control We track and record changes made to your files using Gitflow branching that allows us to maintain the workflow of your website, keeping everything in order. With Version Control, Maintainn can deploy changes, exclude others and even revert selected files back to a previous state if necessary. Your team and ours can continue to work on your website simultaneously sans collision and ensuring smooth collaboration.
Staging Updates Staging Updates A botched update can ruin a live production website. Don’t risk it. With WordPress core, theme and plugin updates performed first on a separate staging environment, Enterprise Support clients can rest assured that any update issues will not affect their live website. Check out our Support Hours Program for how we can help with resolving any update issues that might occur.
Client Review Cycle Client Review Cycle Teamwork makes the dream work. After updates are performed on a staging environment each week, Enterprise Support clients receive time to review the updates with their team. By allowing for a 4-5 day client review cycle, everyone involved in the process can come together to communicate if there are any issues that need to be addressed through our Support Hours Program or if approval can be given to push the updates to the live production website.
Production Updates Production Updates An updated website is a secured one. WordPress core, theme and plugin updates are performed on your live production website.
Weekly Service Reports Weekly Service Reports Stay informed of your website’s updates with professionally prepared weekly reports from Maintainn, delivered right to your email inbox. Remain aware of every action taken to secure and maintain your WordPress website.
Live Chat Support Live Chat Support For clients who prefer the instant communication of the telephone without having to speak on it, we monitor our live chat support Mondays through Fridays from 9 a.m. to 8 p.m. Eastern Time. Find the live chat box in the lower right hand corner of your screen, asking, “How can we help you?” Give us your answer, and one of our team members will respond within a few moments.
Email Support Email Support Maintainn offers multiple ways for you to request support, and one of them is by email. Did you know that most consumers prefer email communications over all others? If that sounds like you, take comfort in knowing you can request support and assistance through one of the following methods: Obtain support through our Maintainn Tools Submit a request through our contact page Email us at [email protected]
Support Hours Discount Support Hours Discount Need additional development or technical support? When you don’t have a website team of your own to update content, fix bugs, or add website enhancements, turn to our own team of experts for assistance. As a Professional Support or Enterprise Support plan subscriber, receive a discount on all support hours purchases through our Support Hours Program. It’s just our way of thanking you for trusting us with your website.
0%
Start My Support
PROFESSIONAL SUPPORT
$ 149/mo
Save $360 a year
HOT
Weekly Updates Weekly Updates Updates are imperative to the health of your WordPress website. The open-source platform, plugins, and themes regularly release updated versions of their software for various reasons, such as security patches, bug fixes, or simply to stay up-to-date with current technology trends. Website owners who do not keep their WordPress sites updated are prone to be vulnerable to viruses, malware, and website hacks.

 At Maintainn, our team is dedicated to the health and success of your WordPress website by completing updates on a weekly basis. You can sit back, relax, and focus on your business while we devote our time to maintaining your WordPress, plugin, and theme updates.
24/7 Security Monitoring 24/7 Security Monitoring It’s unfortunate, but viruses, malware, and hackers work 24 hours around the clock. You don’t. Our security monitoring does. Don’t wake up to a website that has been hacked or is infected with malware. Allow us to monitor it 24 hours a day, seven days per week. If anything out of the ordinary does happen, Maintainn is alerted and will notify you quickly.
Secure Offsite Backups Secure Offsite Backups With a secure offsite backup, your website data is stored separately from your website core. This disaster recovery process is part of our regular maintenance service, giving you the confidence you need to know that should something unusual occur on your website, it can be recovered and restored easily, as if nothing ever happened. Backup Schedules
  • Standard Support: Once per day
  • Professional Support: Once every 12 hours
  • Enterprise Support: Once every 6 hours
Every 12 Hours
Uptime Monitoring Uptime Monitoring You’re busy running a business. Let us monitor your website uptime. If your website goes down, Maintainn will receive a notification and keep you informed. Is there a pattern for frequent downtime? We can make recommendations to eliminate that.
Performance Check Performance Check What’s happening with your website and why? Get all those answers with Maintainn’s Performance Check. Learn the ins and outs of your website’s performance, including a breakdown of factors affecting your website and recommendations for improvement. With regular Performance Checks, you can analyze the performance of your website over time, learning what works, what doesn’t, and informing your decision of what to do next.
Account Manager Account Manager Swipe right! Your website is matched up with a dedicated Maintainn Account Manager who takes the time to get to know your account and support needs. Got questions about your account or feedback about our service? Your Account Manager will know all the answers and welcomes your feedback.
Project Workspace Project Workspace Our Enterprise Support clients get invited to our collaboration environment for weekly progress reporting and any other development or technical support needs you might have. Let the collaboration begin!
Version Control Version Control We track and record changes made to your files using Gitflow branching that allows us to maintain the workflow of your website, keeping everything in order. With Version Control, Maintainn can deploy changes, exclude others and even revert selected files back to a previous state if necessary. Your team and ours can continue to work on your website simultaneously sans collision and ensuring smooth collaboration.
Staging Updates Staging Updates A botched update can ruin a live production website. Don’t risk it. With WordPress core, theme and plugin updates performed first on a separate staging environment, Enterprise Support clients can rest assured that any update issues will not affect their live website. Check out our Support Hours Program for how we can help with resolving any update issues that might occur.
Client Review Cycle Client Review Cycle Teamwork makes the dream work. After updates are performed on a staging environment each week, Enterprise Support clients receive time to review the updates with their team. By allowing for a 4-5 day client review cycle, everyone involved in the process can come together to communicate if there are any issues that need to be addressed through our Support Hours Program or if approval can be given to push the updates to the live production website.
Production Updates Production Updates An updated website is a secured one. WordPress core, theme and plugin updates are performed on your live production website.
Weekly Service Reports Weekly Service Reports Stay informed of your website’s updates with professionally prepared weekly reports from Maintainn, delivered right to your email inbox. Remain aware of every action taken to secure and maintain your WordPress website.
Live Chat Support Live Chat Support For clients who prefer the instant communication of the telephone without having to speak on it, we monitor our live chat support Mondays through Fridays from 9 a.m. to 8 p.m. Eastern Time. Find the live chat box in the lower right hand corner of your screen, asking, “How can we help you?” Give us your answer, and one of our team members will respond within a few moments.
Email Support Email Support Maintainn offers multiple ways for you to request support, and one of them is by email. Did you know that most consumers prefer email communications over all others? If that sounds like you, take comfort in knowing you can request support and assistance through one of the following methods: Obtain support through our Maintainn Tools Submit a request through our contact page Email us at [email protected]
Support Hours Discount Support Hours Discount Need additional development or technical support? When you don’t have a website team of your own to update content, fix bugs, or add website enhancements, turn to our own team of experts for assistance. As a Professional Support or Enterprise Support plan subscriber, receive a discount on all support hours purchases through our Support Hours Program. It’s just our way of thanking you for trusting us with your website.
5%
Start My Support
ENTERPRISE SUPPORT
$ 249/mo
Save $600 a year
Weekly Updates Weekly Updates Updates are imperative to the health of your WordPress website. The open-source platform, plugins, and themes regularly release updated versions of their software for various reasons, such as security patches, bug fixes, or simply to stay up-to-date with current technology trends. Website owners who do not keep their WordPress sites updated are prone to be vulnerable to viruses, malware, and website hacks.

 At Maintainn, our team is dedicated to the health and success of your WordPress website by completing updates on a weekly basis. You can sit back, relax, and focus on your business while we devote our time to maintaining your WordPress, plugin, and theme updates.
24/7 Security Monitoring 24/7 Security Monitoring It’s unfortunate, but viruses, malware, and hackers work 24 hours around the clock. You don’t. Our security monitoring does. Don’t wake up to a website that has been hacked or is infected with malware. Allow us to monitor it 24 hours a day, seven days per week. If anything out of the ordinary does happen, Maintainn is alerted and will notify you quickly.
Secure Offsite Backups Secure Offsite Backups With a secure offsite backup, your website data is stored separately from your website core. This disaster recovery process is part of our regular maintenance service, giving you the confidence you need to know that should something unusual occur on your website, it can be recovered and restored easily, as if nothing ever happened. Backup Schedules
  • Standard Support: Once per day
  • Professional Support: Once every 12 hours
  • Enterprise Support: Once every 6 hours
Every 6 Hours
Uptime Monitoring Uptime Monitoring You’re busy running a business. Let us monitor your website uptime. If your website goes down, Maintainn will receive a notification and keep you informed. Is there a pattern for frequent downtime? We can make recommendations to eliminate that.
Performance Check Performance Check What’s happening with your website and why? Get all those answers with Maintainn’s Performance Check. Learn the ins and outs of your website’s performance, including a breakdown of factors affecting your website and recommendations for improvement. With regular Performance Checks, you can analyze the performance of your website over time, learning what works, what doesn’t, and informing your decision of what to do next.
Account Manager Account Manager Swipe right! Your website is matched up with a dedicated Maintainn Account Manager who takes the time to get to know your account and support needs. Got questions about your account or feedback about our service? Your Account Manager will know all the answers and welcomes your feedback.
Project Workspace Project Workspace Our Enterprise Support clients get invited to our collaboration environment for weekly progress reporting and any other development or technical support needs you might have. Let the collaboration begin!
Version Control Version Control We track and record changes made to your files using Gitflow branching that allows us to maintain the workflow of your website, keeping everything in order. With Version Control, Maintainn can deploy changes, exclude others and even revert selected files back to a previous state if necessary. Your team and ours can continue to work on your website simultaneously sans collision and ensuring smooth collaboration.
Staging Updates Staging Updates A botched update can ruin a live production website. Don’t risk it. With WordPress core, theme and plugin updates performed first on a separate staging environment, Enterprise Support clients can rest assured that any update issues will not affect their live website. Check out our Support Hours Program for how we can help with resolving any update issues that might occur.
Client Review Cycle Client Review Cycle Teamwork makes the dream work. After updates are performed on a staging environment each week, Enterprise Support clients receive time to review the updates with their team. By allowing for a 4-5 day client review cycle, everyone involved in the process can come together to communicate if there are any issues that need to be addressed through our Support Hours Program or if approval can be given to push the updates to the live production website.
Production Updates Production Updates An updated website is a secured one. WordPress core, theme and plugin updates are performed on your live production website.
Weekly Service Reports Weekly Service Reports Stay informed of your website’s updates with professionally prepared weekly reports from Maintainn, delivered right to your email inbox. Remain aware of every action taken to secure and maintain your WordPress website.
Live Chat Support Live Chat Support For clients who prefer the instant communication of the telephone without having to speak on it, we monitor our live chat support Mondays through Fridays from 9 a.m. to 8 p.m. Eastern Time. Find the live chat box in the lower right hand corner of your screen, asking, “How can we help you?” Give us your answer, and one of our team members will respond within a few moments.
Email Support Email Support Maintainn offers multiple ways for you to request support, and one of them is by email. Did you know that most consumers prefer email communications over all others? If that sounds like you, take comfort in knowing you can request support and assistance through one of the following methods: Obtain support through our Maintainn Tools Submit a request through our contact page Email us at [email protected]
Support Hours Discount Support Hours Discount Need additional development or technical support? When you don’t have a website team of your own to update content, fix bugs, or add website enhancements, turn to our own team of experts for assistance. As a Professional Support or Enterprise Support plan subscriber, receive a discount on all support hours purchases through our Support Hours Program. It’s just our way of thanking you for trusting us with your website.
10%
Start My Support

SPECIAL WEBSITE NEEDS

Support Program

If you need something on your site fixed or enhanced, we can help! Learn more about the additional support services we can provide through our Support Program.

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Common Questions

Some questions that new customers ask are pretty common, so we've put together list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.

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Different Questions?

If our common FAQs don't answer your particular question, please reach out to our support staff and we will get an answer out to you quickly.

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Whether it's through our service desk or a scheduled conference call, talk with one of our consultants to find out which of our services would best fit your needs.

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Meagan Hanes
This is Meagan. Meagan enjoys giving back to her community and helping the team be the best it can be.