In an increasingly automated world, the art of voice to voice customer service has been lost. The frustration and desire to interact with a real person is more acute than ever. And yet, some companies–including ours–only offer support via ticketing system, rather than over the phone. Why not offer phone support when that seems the
Hits From The Maintainn Blog
You have a glass that holds eighteen fluid ounces. You pour a twelve ounce can of Coca Cola into the glass. You’re six ounces shy of reaching the rim. This describes my daily experience with every WordPress theme demo. You blog consistently, and yet you still fail to meet the minimum number of blog posts to fill
It should come as no surprise that WordPress website owners want to save money, especially when it comes to buying premium WordPress plugins and their support licenses. Saving money is a huge topic for search engines, families, and WordPress website owners. Ask around at your local WordPress meetup or WordCamp event–attendees will tell you the
Hey Maintainn-ers! If you actively follow the WebDevStudios blog or social media, you already know we’ve been on the hunt for a WordPress Support Technician to help out with the Maintainn (and WDS) team. Well, great news! We’re excited to welcome Russell Aaron aboard. You can read a little bit more about him over at
As our customers know, we run plugin updates on their website weekly on Tuesdays. If security vulnerabilities go public for a plugin, and there is a patched release for it, we make exceptions and update the affected sites as soon as possible. This helps us keep your site as secure as we can. A data breach
WordPress 4.5, named “Coleman,” just dropped and is available for download. If you’re a Maintainn customer we’ve got you covered and will let you know once updates are tested and complete. Here are a few new things under the hood: Editing Improvements Customization Improvements Smart Image Resizing Selective Refresh Script Loader Improvements Better Embed Templates
You read it right–we are hiring! We’re looking for a WordPress Support Technician to join the Maintainn and WebDevStudios team! Some details regarding the position:
The Maintainn March Madness continues…but instead of basketball, it’s WordPress and DISCOUNTS! As I’m sure you’ve already heard, we’ve been offering 35% off of our monthly maintenance and support plans (User code: GETSUPPORT). We’ve made it easy for you to focus your time where it matters–on your business, with your customers, doing the work that
Batman had Robin. Thelma had Louise. Chewbacca had Han Solo. Kirk had Spock. Carrie had Miranda. The internet had Ryan Gosling (and sloths). And you’ve got us. If you’re already a regular around these parts, you are familiar with what we do, but maybe you’ve been poking around and haven’t quite committed to the idea
It’s that time again, folks! In case you didn’t get your CyberAmish on last year, you’ll have an opportunity to do so very soon because WordCamp Lancaster 2016 is coming up on March 5th, 2016! Although I find it hard to believe that any of our regular readers are unfamiliar with WordCamp (come on, now!),