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Announcements

August 24, 2021

Free WordPress Support

Your favorite WordPress support promotion is back! From August 24 – September 10, purchase five hours of WordPress support, and receive an additional WordPress support hour free. Visit our blog for the full details on the Back to Business WordPress support hours special. Limitations apply.

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July 20, 2021

WordPress 5.8

WordPress 5.8, "Tatum," is now available as of today. Maintainn's team is working hard to update the websites of our WordPress maintenance plan subscribers. Rest assured, knowing that we have you covered! Learn more about WordPress 5.8 and its newest features at the WordPress.org blog.

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July 15, 2021

WooCommerce Updates

Recently, a critical vulnerability was identified in WooCommerce (versions 3.3 to 5.5) and the WooCommerce Blocks feature plugin (versions 2.5 to 5.5). Maintainn clients using WooCommerce can rest assured that our team began tackling that issue and updating client websites immediately on July 15th. Clients with websites that encounter issues are being contacted directly.

In an email statement, WooCommerce says, "Our intention is always to respond immediately and operate with complete transparency. Since we discovered this vulnerability yesterday, the WooCommerce team has worked around the clock to investigate the issue, audit all related codebases, and release a patch for every impacted version (90+ releases)."

Thank you for trusting the team at Maintainn to maintain and support your WordPress and WooCommerce websites. We are here to bring you peace of mind.

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June 29, 2021

Migration Matters

A successful migration requires careful planning. By migrating your WordPress website to Maintainn's hosted environment, you will avoid errors and disruption. Your SEO will not take a hit, and your website visitors will not notice the change. Best of all, you will see a boost in your website's overall performance, including speed.

Take a look at our WordPress hosting plans today. No contracts required.

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May 14, 2021

Support Program Changes

We have removed the 3-hour option from our support hours purchasing form. The minimum option for current Maintainn clients is now 5 support hours.

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May 10, 2021

Changes in Client Service Reports

Look for enhancements in your weekly client service reports beginning this week!

  • New look and feel
  • Improved data reporting

We are sure you will enjoy the upgrades taking place in your weekly client service reports.

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July 10, 2020

New Feature Added to Maintainn Tools Plugin

Earlier this week, users of Maintainn’s WordPress plugin, Maintainn Tools, will notice something different about their WordPress dashboard. We have added a new feature to Maintainn Tools. Check out our latest blog post for more details.

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June 16, 2020

New Client Support Portal

Exciting changes are happening this year at Maintainn! We now use Teamwork Desk to field and manage your support requests. If you previously used Basecamp to collaborate with us, your project has been (or soon will be) archived but is still available to our team for historical reference. Clients subscribed to our Enterprise maintenance plan will continue to use Basecamp for collaboration on weekly updates until further notice.

For many, a new Client Portal account has already been created for you as an additional method to submit and review support request under your email address on file. In this case, you would have received an email with the subject Maintainn Client Portal Account Created that contained instructions on how to activate and reset the password for your new account.

If you did not receive the new account email, not to worry as you can navigate directly to https://support.maintainn.com/support/ to sign up for a new account and also submit or view support requests through our new client portal.

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May 1, 2020

Maintenance & Hosting Plan Billing Changes

We understand that the COVID-19 pandemic has created financial stress on many small businesses and individuals across the world. In an effort to offer subscription rate discounts to our clients without requiring a larger upfront investment, we’ve recently made changes to our WordPress Maintenance Plans and Hosting Plans pages on our website to replace the yearly billing cycle options with quarterly billing. You can read more about these changes from our latest blog post here.

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April 14, 2020

Support Program: 3-Hour Block Option

We understand the COVID-19 pandemic is having a financial impact on many businesses across the world. For this reason, we've recently changed our Support Program policy to provide Maintainn clients the ability to purchase support hours at a minimum block of 3 hours.

Our mission is your success, and we hope this change helps in facilitating some of the development needs you may have for your website. Please feel free to Contact us if you have any questions.

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GOT QUESTIONS?

We've Got Answers

Common Questions

Some questions that new customers ask are pretty common, so we've put together list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.

Different Questions?

If our common FAQs don't answer your particular question, please reach out to our support staff and we will get an answer out to you quickly.

Discover why Maintainn is the #1 provider of WordPress maintenance and support services.

Industry Leading Experts

Meet the Team at Maintainn

Founded in 2012, Maintainn has an established team of professionals ready to provide WordPress maintenance and support services for any business. Our standard business hours are from 9 a.m. to 8 p.m. Eastern (6 a.m. to 5 p.m. Pacific), Monday through Friday, with optional service level agreements for emergency or after-hours support.

Brad Williams

BRAD WILLIAMS

CEO
Technical Project Manager
Support Engineer
Website Specialist
Lisa Sabin Wilson

LISA SABIN-WILSON

COO
Project Manager
Support Technician
Marketing Strategist
Director of Client Services
Support Engineer
Support Technician
WDS-Logo-1200

Our parent company, WebDevStudios, proudly provides additional resources in order to completely round out our services. Our partnership with our counterparts at WDS allows us to offer seamless transitions from full builds to ongoing maintenance and support – or vice versa!

HOT OFF THE PRESS

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Sep 14 2021

Managed WordPress Hosting with Maintainn

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Aug 24 2021

Back to Business with Free WordPress Support

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Aug 17 2021

Maintainn and Critical Updates

Do you or a loved one run a WooCommerce based eCommerce website to power your business? In July of 2021, WooCommerce forced critical updates to stores, surprising business owners . As startling as this action was, it's actually a good thing that it happened. The WooCommerce team detected a critical ...
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We're Here to Help!

Whether it's through our service desk or a scheduled conference call, talk with one of our consultants to find out which of our services would best fit your needs.

Christina Workman Support Technician
This is Christina. Christina works daily to keep client websites updated and secured. She is active in the WordPress Community and enjoys trying out new teas.
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