Your Maintainn Account

Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours. However, 24/7 support can be negotiated with an Enterprise Service Level Agreement - contact us for more information.

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintainn.

Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.

Our Enterprise Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.

We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so our team is as informed as possible from day one regarding configurations that may be unique to your network.

Maintainn continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $99.

We do everythign we can to make it as easy as possible for you to get in touch with us for support. All of our support clients have a Maintainn Dashboard Widget installed, if you are an existing client, login to your WordPress site and visit the Maintainn tab in your Dashboard. From there, you can click the support ticket button for assistance. You can also send a direct email to us, anytime, to: [email protected]

Yes we do!  We would be very happy to help design your website project; we've helped many of our clients with website design. Finding the right team to join you on your journey isn’t always easy, but certainly necessary. Maintainn takes pride in designing and developing WordPress for businesses and organizations large and small.

We don't just want to be your website vendor. We want to be your partner. We are the team that’s here to take your online vision to market. Read more about our website design services, and check out our most recent work.

We would love to hear about your idea, new project, or existing project. Get in touch with us today to get started!