Your Maintainn Account
Never worry about your WordPress site again. From development to security and updates, we do it all.
GOT QUESTIONS?
We've Got Answers
Our support hours are 9 AM – 5 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are answered during our regular support hours.
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site to install our services offered (i.e., security monitoring, backups, and plugins).
Yes, updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.
Our Enterprise Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.
We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so our team is as informed as possible from day one regarding configurations that may be unique to your network.
Maintainn continuously monitors customer sites using ongoing security scans by our partner. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours.
We do everything we can to make it as easy as possible for you to get in touch with us for support. You can send an email to [email protected]
Common Questions
Some questions that new customers ask are pretty common, so we've put together list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.
Different Questions?
If our common FAQs don't answer your particular question, please reach out to our support staff and we will get an answer out to you quickly.
Discover why Maintainn is the #1 provider of WordPress maintenance and support services.
Digital Marketing and WordPress Experts
Founded in 2012, Maintainn has an established team of professionals ready to provide WordPress maintenance and support services for any business. Our business hours are from 9 am to 5 pm ET, Monday through Friday.

Maintainn was acquired by SiteCare in July 2022 allowing Maintainn’s customers to access a full suite of digital marketing services, including search engine optimization, search engine marketing, email marketing and more.
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We're Here to Help!
Whether it's through our service desk or a scheduled conference call, talk with one of our consultants to find out which of our services would best fit your needs.
