Your Maintainn Account
Never worry about your WordPress site again. From development to security and updates, we do it all.
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Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours. However, 24/7 support can be negotiated with an Enterprise Service Level Agreement - contact us for more information.
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintainn.
Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.
Our Enterprise Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.
We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so our is as informed as possible from day one regarding configurations that may be unique to your network.
Maintainn continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.
In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $99.
We do everythign we can to make it as easy as possible for you to get in touch with us for support. All of our support clients have a Maintainn Dashboard Widget installed, if you are an existing client, login to your WordPress site and visit the Maintainn tab in your Dashboard. From there, you can click the support ticket button for assistance. You can also send a direct email to us, anytime, to: [email protected]
Yes we do! We would be very happy to help design your website project; we've helped many of our clients with website design. Finding the right team to join you on your journey isn’t always easy, but certainly necessary. Maintainn takes pride in designing and developing WordPress for businesses and organizations large and small.
We don't just want to be your website vendor. We want to be your partner. We are the team that’s here to take your online vision to market. Read more about our website design services, and check out our most recent work.
We would love to hear about your idea, new project, or existing project. Get in touch with us today to get started!
Common Questions
Some questions that new customers ask are pretty common, so we've put together list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.
Different Questions?
If our common FAQs don't answer your particular question, please reach out to our support staff and we will get an answer out to you quickly.
Discover why Maintainn is the #1 provider of WordPress maintenance and support services.
Industry Leading Experts
Meet the Team at Maintainn
Founded in 2012, Maintainn has an established team of professionals ready to provide WordPress maintenance and support services for any business. Our standard business hours are from 9 a.m. to 8 p.m. Eastern (6 a.m. to 5 p.m. Pacific), Monday through Friday, with optional service level agreements for emergency or after-hours support.

BRAD WILLIAMS

Our parent company, WebDevStudios, proudly provides additional resources in order to completely round out our services. Our partnership with our counterparts at WDS allows us to offer seamless transitions from full builds to ongoing maintenance and support – or vice versa!
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We're Here to Help!
Whether it's through our service desk or a scheduled conference call, talk with one of our consultants to find out which of our services would best fit your needs.
