Maintainn is HIRING! Love WordPress? Join us!

You read it right–we are hiring!

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We’re looking for a WordPress Support Technician to join the Maintainn and WebDevStudios team!

Some details regarding the position:

Job duties
  • Helping customers manage/update content or help determine where changes need to be made at
  • Responding to customers who report issues with their website and handling/debugging issues (in a timely manner!)
  • Working with customers to scope and handle custom development requests.
  • Provide knowledgeable recommendations for solutions to handle customer feature requests.
  • Regular management of site updates from third party plugins/themes and WordPress Core.
  • Manage setup of new customers and removal of parting customers.
  • Delegate and prioritize support tickets while working satisfactorily resolve as quickly as manageable.

 

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SUPPORT ALL THE THINGS!
Minimum requirements
  • Two years of customer service experience in a fast-paced environment
  • Experience fixing websites! Knowing how to debug and problem solve is crucial.
  • Experience with plugin support and customer support forums
  • At the minimum, a familiarity with WordPress

 

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Minimum requirements: This is not what you’d call a viable solution.
Nice to haves (not required, but would be considered a plus)
  • WooCommerce experience
  • Back and front end development skills
  • Familiarity with platforms like Helpscout, Basecamp, Harvest, etc.

If you want to find out more a little bit about the work culture, here are a few links to check out:

This position is full time, with benefits, paid time off, 401k, and  you can work from anywhere.

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If you’ve been looking for a steady remote gig, face some new challenges, and work with a rad team, please come join us!

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