Features

Because maintaining a website means so much more than updating plugins and themes, we have a top notch team of experts who can also provide assistance with custom development. Find out why Maintainn is the #1 WordPress maintenance support service.

WordPress Updates

Maintainn provides weekly WordPress updates so you can rest easy knowing that your site is operating exactly as it should be.

Offsite Backups

Website backups are important. Don't worry about losing data. We've got you covered nightly.

Security

Your site will be safe and secure with 24/7 monitoring. If anything out of the ordinary does happen, your site can be fixed and back to normal in no time.

Custom Development

Maintainn can handle any custom development request, from small modifications to large-scale enterprise work. Let us know what you need, and we'll have a plan available for you.

Data Migrations

Whether you're unhappy with your current host or just ready for a change, we will handle your data migration completely. One of our team members will work with you from start to finish.

Expert Support

After signing up, we'll install a support button on your dashboard. So when you have a question or need a repair, just click the button and one of our team members will respond shortly.

Maintainn Dashboard

While we’re honored that you trust us with the maintenance of your website, we want to ensure that you remain in control. That’s why we created the Maintainn Dashboard plugin.

For years, Maintainn has helped thousands of clients keep their websites updated and secured. During that time, we’ve built a number of tools to help us do that.

The Maintainn Dashboard plugin provides you with one centralized location so you can:

  • View specific details about your WordPress site
  • Scan the core WordPress files
  • Turn on available tools
  • Find helpful WordPress resources

 

Screenshot of Maintainn Dashboard

Frequently Asked Questions

Explore common questions about how Maintainn works for small and large brands.

Do you offer 24/7 technical support?

At this time, we do not. Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday.

What do you need in order to set up support on my site?

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintainn.

I have a staging site and a production (live) site. Can you support both?

Your production (live) site is covered under both the Premium and Premium+ support plans. If, however, you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan.

Our Enterprise Support plan includes connecting your site to a repository, controlled by Maintainn, and informing you of the updating procedures.

Does Maintainn support WordPress Multisite?

We support WordPress Multisite and WordPress Multi-network. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network.

What does Maintainn do if my website is hacked?

Maintainn continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $99.

What are the best ways to contact you for support?

We provide several ways for you to contact us. You can always send an email at any time to help@maintainn.com. From within your WordPress website, you will see our Maintainn DashBoard Widget installed on your dashboard. Click on the Submit Ticket button for assistance.

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