Frequently Asked Questions

Below are some questions that we get on a regular basis, so have a look around! If you have a question that has not been addressed here, contact us and we’ll get you an answer quickly.

  • What does the support desk provide?

    Our support desk gives you access to expert WordPress advise and troubleshooting. For example, if you have issues with a plugin or theme and just have questions on the best resolution, we will provide guidance on how to fix the issue. If you’re not sure how to use a feature of your site, we can walk you through figuring it out. If it’s an easy fix, we’ll just do it for you, and if not, we can provide a quote for additional development hours (if they aren’t already included in your plan).

  • Can you migrate my site for me?

    Sure! Migration is a piece of cake! If you’re interested in site migration in addition to our other services, you always contact us for more information on a one time charge for assistance.

  • Can I pay with Paypal?

    Unfortunately, at this time we do not accept Paypal. That said, we do accept all standard credit cards (Visa, MasterCard, Discover, and American Express) as forms of payment.

  • Am I locked into a contract if I sign up?

    No way! Service is month to month, and there are no contracts. You have the freedom to cancel anytime it suits your needs. We’ll be sad to see you go, but we understand the importance of flexibility and freedom to make the best decisions for your business.

  • Can I sign up if I don’t have a WordPress site?

    At this time, we exclusively serve WordPress-based sites. If you’re not on WordPress yet, be sure to save our contact information for once you finally get on the WordPress bandwagon. We’d love to help you out!

  • Does it matter where my site is hosted?

    We work with most hosting providers. If for some reason there is an issue, we’ll work directly with your host to ensure we can provide our service through them.

  • Does Maintainn provide hosting?

    No, Maintainn does not provide WordPress hosting. We provide maintenance, support, backups, security, and updates for your WordPress site. That said, we can help you pick and/or migrate to a new host, and we work closely with the host of your site to resolve any technical issues that involve their assistance.