We Know WordPress

Our support hours are 9 AM – 5 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are answered during our regular support hours.

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site to install our services offered (i.e., security monitoring, backups, and plugins).

Yes, updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.

Our Enterprise Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.

We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so our team is as informed as possible from day one regarding configurations that may be unique to your network.

Maintainn continuously monitors customer sites using ongoing security scans by our partner. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours.

We do everything we can to make it as easy as possible for you to get in touch with us for support. You can send an email to [email protected]