On August 24, 2017, Maintainn conducted our first ever live Twitter chat event. Dubbed and hashtagged #askMaintainn, this inaugural social media event was hosted by Brad Williams (@williamsba), CEO...Continue Reading More aboutNext #askMaintainn Twitter Event: October 5, Noon PDT
Maintainn WordPress Support
We do it all.
From dependable WordPress website support and maintenance to daily off-site backups, around the clock security monitoring, weekly updates, and custom development, Maintainn takes the burden of maintaining your website off your hands.
You should focus on running your business. Let us handle your website.
We maintain your WordPress investment by providing you with these reliable maintenance solutions:
- 24/7 Security Monitoring
- Secure Offsite Backups
- WordPress Core Updates
- Theme Updates
- Plugin Updates
But what if you need a little more than that? We’ve got you covered. Our expert team knows WordPress. We can tweak current customized code, customize a plugin (or two) for you, repair bugs, and even suggest additional ways to optimize your website.
We keep our skills current. Our team members are actively involved in the WordPress community, contributing to the WordPress Core and speaking at WordPress conferences, events, and WordCamps across the country.
Founded in 2012, Maintainn’s mission is to provide you with safe and reliable WordPress maintenance so you never have to worry about your website again. Maintainn is owned and operated by WebDevStudios.
Frequently Asked Questions
Learn how Maintainn works for both small and big brands.
Do you offer 24/7 technical support?
At this time, we do not. Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday.
What do you need in order to set up support on my site?
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintainn.
I have a staging site and a production (live) site. Can you support both?
Your production (live) site is covered under both the Premium and Premium+ support plans. If, however, you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan.
Our Enterprise Support plan includes connecting your site to a repository, controlled by Maintainn, and informing you of the updating procedures.
Does Maintainn support WordPress Multisite?
We support WordPress Multisite and WordPress Multi-network. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network.
What does Maintainn do if my website is hacked?
Maintainn continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.
In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $99.
What are the best ways to contact you for support?
We provide several ways for you to contact us. You can always send an email at any time to firstname.lastname@example.org. From within your WordPress website, you will see our Maintainn DashBoard Widget installed on your dashboard. Click on the Submit Ticket button for assistance.
Our Experts Can Help
The Maintainn team is dedicated to the success of your website. We're here to support you and ensure that your website's user experience is a smooth, easy, and satisfying one for your customers.
Our parent company, WebDevStudios, proudly provides additional resources in order to completely round out our services. Our relationship with the WDS team allows us to offer seamless transitions from full builds to ongoing support and maintenance – or vice versa!
News, Advice, Tips
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