WordPress Support Services by Maintainn
We have you covered!
From dependable WordPress website maintenance to daily off-site backups, around the clock security monitoring, weekly updates, and custom development, Maintainn takes the burden of maintaining your website off your hands.
You should focus on running your business. Let us handle your website.
We maintain your WordPress investment by providing you with these reliable maintenance solutions:
But what if you need a little more than that? We’ve got you covered. Our expert team knows WordPress. We can modify current customized code, customize a plugin (or two) for you, repair bugs, and even suggest additional ways to optimize your website.
We keep our skills current. Our team members are actively involved in the WordPress community, contributing to the WordPress Core and speaking at WordPress conferences, events, and WordCamps across the country.
Founded in 2012, Maintainn’s mission is to provide you with safe and reliable WordPress maintenance so you never have to worry about your website again. Maintainn is owned and operated by WebDevStudios.
Learn how Maintainn works for both small and big brands.
At this time, we do not. Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday.
After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintainn.
Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.
Our Enterprise Support plan includes connecting your site to a repository, and keeping you informed when the updates are ready for your review on staging before pushing them to production.
We support WordPress Multisite and WordPress Multi-network. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network.
Maintainn continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.
In the event your site is hacked, we have a One-Time Hacked Site Cleanup & Repair service available for $99.
We provide several ways for you to contact us. You can always send an email at any time to help@maintainn.com. From within your WordPress website, you will see our Maintainn DashBoard Widget installed on your dashboard. Click on the Submit Ticket button for assistance.
The Maintainn team is dedicated to the success of your website. We're here to support you and ensure that your website's user experience is a smooth, easy, and satisfying one for your customers.
Our parent company, WebDevStudios, proudly provides additional resources in order to completely round out our services. Our relationship with the WDS team allows us to offer seamless transitions from full builds to ongoing support and maintenance – or vice versa!
News, Advice, Tips
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This is Allen. Allen is a Support Technician who loves troubleshooting and helping people.
